Privacy Policy

Last updated: [PLACEHOLDER: date]

Who we are

Simply Kellean is run by Kelly Skinner. Legal name: [PLACEHOLDER: legal name or “Kelly Skinner, sole trader”]. Company number: [PLACEHOLDER: if a limited company]. Address: [PLACEHOLDER: registered or business address]. Email: kellyskinner81@gmail.com.

Data we collect

When you request a clean, we collect:

• your name, phone number and email address
• the address and postcode to be cleaned
• your preferred date and time, and the type of clean
• anything extra you tell us about the clean

If you accept cookies, Microsoft Clarity also records how you use the site, such as clicks and scrolling.

Lawful basis

We use your enquiry details to respond to your request and arrange a clean, which is taking steps at your request before a contract. Analytics only runs if you accept cookies, on the basis of your consent.

How we use and store data

We use your details to contact you about your request. We keep general enquiries for 12 months, then delete them. [PLACEHOLDER: confirm retention for customers who book]

Third-party processors

• Website hosting: [PLACEHOLDER: e.g. Cloudflare]
• Enquiry handling (CRM): [PLACEHOLDER: e.g. GoHighLevel]
• Analytics, only if you accept cookies: Microsoft Clarity

Marketing and opt-out

We only use your details to reply to your request. [PLACEHOLDER: confirm no marketing, or add opt-out wording]

Your rights

Under UK GDPR you can ask to see, correct or delete your data, object to how we use it, or ask us to restrict it. Email kellyskinner81@gmail.com. You can also complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.